Commercial Claims Appraiser

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

 ATTENTION: This is an internal ICBC job posting. External applicants will not be considered.  

Position Highlights

We are looking for a Commercial Claims Appraiser to join the Commercial Estimating Services Team in one of the following locations:

• Abbotsford
• Kamloops
• Maple Ridge
• Prince George
• Surrey

The Commercial Claims Appraiser will estimate partial losses and evaluate and settle total losses for commercial trucks, tractors and other specialty heavy equipment vehicles. This role is focused on material damage estimating for insurance losses including garage policy claims, transit claims, and property damage.

Typical Responsibilities include:

• Performing an advanced level of estimating on non-drivable, high end and other specialty vehicles, heavy equipment and on vehicles involving a significant fraud component/potential
• Planning, scheduling and conducting audits of the estimating and quality standards, practices and repair techniques
• Writing procedure manuals on repair times for high end and other specialty vehicles, as required
• Maintaining awareness of the latest trends in automotive design and repair technology.

Position Requirements

Your Qualifications will include:

• Knowledge of current standards and the latest trends/technological developments in the heavy equipment industry with a focus on the techniques and equipment used for high end and other specialty vehicles
• Knowledge of the relevant Claims policies and all material damage procedures and systems
• Proven analytical, problem-solving and organizational skills
• Demonstrated strong communication/interpersonal skills
• Ability to deal with difficult and sensitive situations
• Demonstrated negotiation skills
• Previous experience with coaching and training estimator trainees, adjusters and other estimators
• Body shop industry training and several years of experience in the Estimator role.

This is a TO position.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

#IND1