Indigenous Community Outreach Representative

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This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

Closing date: March 6, 2026

Position Highlights

As an Indigenous Community Outreach Representative, you will play a vital role in strengthening relationships between ICBC and Indigenous communities across British Columbia. Grounded in cultural respect, trust-building, and Reconciliation, this position is dedicated to expanding equitable access to driver licensing and identification services for Indigenous Peoples — particularly in remote and underserved communities where in-person services are limited.

In this role, you will work in partnership with community members and leadership to reduce systemic and logistical barriers to licensing services. Your work will directly support individuals in obtaining and maintaining the mobility required for employment, healthcare, education, cultural responsibilities, and daily living — contributing to safer roads and stronger, more connected communities.

Key responsibilities include issuing and renewing driver’s licenses and BC Identification cards, administering knowledge tests, supporting road test readiness and bookings, processing reinstatements and renewals, updating customer records, and guiding customers through documentation requirements. Through community-based service delivery, outreach, education, and one-on-one support, you will help ensure processes are accessible, clearly understood, and delivered in a culturally safe and respectful manner.

This role reflects ICBC’s Employee Expectations through professionalism, accountability, and integrity in every interaction. Success requires strong attention to detail and accuracy while operating in mobile, community-based, and non-traditional environments. You will apply active listening, sound judgment, and adaptable communication skills to support diverse customers — including in complex or emotionally sensitive situations — while maintaining cultural humility and a strengths-based understanding of Indigenous communities.

If you are committed to building meaningful relationships and advancing safer journeys through respectful engagement with Indigenous communities across BC, we invite you to apply for this important role.

Position Requirements

We are seeking candidates who can deliver high-quality driver licensing services in partnership with Indigenous communities, grounded in cultural humility, accountability, and relationship-based engagement.

Due to the nature of this role — which involves direct service delivery within Indigenous communities and requires meaningful understanding of Indigenous histories, governance structures, and community protocols — preference will be given to applicants who self-identify as First Nations, Métis, or Inuit and who bring lived experience, cultural knowledge, and established community connection relevant to this work.

This preference is applied in alignment with ICBC’s commitment to reconciliation, employment equity, and building an workforce that reflects and serves Indigenous communities across British Columbia.

Successful candidates will demonstrate:

• Strong face-to-face customer service experience, including active listening, emotional intelligence, and the ability to navigate sensitive or complex interactions with professionalism.
• Experience handling financial transactions, processing documentation accurately, and reconciling daily reports.
• A demonstrated understanding of Indigenous cultural safety, community engagement, and/or lived experience working with or within Indigenous communities (formal training considered an asset).
• A valid BC Driver’s License with a clean driving record.
• Willingness and ability to successfully complete Driver Examiner training (or currently be qualified in the role).
• Eligibility to meet the requirements of the Criminal Record Review Act (CRRA)
• Sound knowledge of driver licensing policies, procedures, and systems, or the ability to quickly acquire this knowledge.

Knowledge/Technical Skills

• Deep understanding of the unique histories, cultures, protocols, values, governance, and lived experiences of First Nations, Inuit, and Métis Peoples in British Columbia, including the ongoing impacts of colonization, Residential Schools, the Sixties Scoop, and intergenerational trauma.
• Familiarity with key frameworks and guiding documents such as the Truth and Reconciliation Commission Calls to Action, United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the National Inquiry into Missing and Murdered Indigenous Women and Girls and Two-Spirited + Calls for Justice (MMIWG2S+), culturally safe practices that support respectful service delivery to Indigenous clients and communities.
• Deep understanding of ICBC’s Reconciliation Action Plan and how driver licensing services align with Reconciliation goals.

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Position Information

Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.  

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

Job profile:

For more detail on this job please view the job profile by clicking on the link: Job Profile Search