Claims Contact Representative

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

Bring your enthusiasm and passion for customer service to our Claims Contact Centre at ICBC!

As a Claims Contact Representative, you will provide customers with information regarding a new claim or an inquiry related to an existing crash or claim, complete initial file documentation and perform other related tasks as you play a key role in the success of the contact center. High energy and excellent communication skills are a must in this diverse position.

Position Requirements

This position will commence with 4-6 weeks of 100% on-site training at the location you are hired for. After completion of training, this position will be on a Hybrid 8 model (8 days in the office per month).

To meet the challenges of this role you have:

• Exceptional customer service and strong multi-tasking skills
• The ability to thrive in a fast-paced team environment
• Flexible team working skills with strong verbal communication and telephone phone expertise
• Previous call center experience is an asset.

You are a natural critical thinker who enjoys finding solutions to problems. Previous customer service and / or call centre experience is preferred. This position requires sitting for extended periods of time and wearing a telephone headset. Candidates should possess strong analytical and organizational skills. You thrive in a busy team environment with an additional focus on efficiencies and accuracy.

Position Information

• Current Hours of Operation: Monday to Friday, 8:30am to 5:00pm.
• Shifts will be either 8:30am to 4:30pm or 9:00am to 5:00pm.

Claims Contact Centre locations include:

• Duncan
• Prince George
• Courtney
• Burnaby
• Abbotsford
• Kamloops
• Nanaimo
• Surrey - Guildford Corporate Centre

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined: 

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia. 
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia. 
• Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.

#IND1