Supplier Performance Management Advisor

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At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.  By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

Position Highlights

The Supplier Performance Management Advisor participates in the implementation of departmental strategies and programs in addition to overseeing the performance of ICBC's claims suppliers, specifically from the Health and Investigative service areas. The Advisor also assists managers and departments in achieving operational objectives and strategies by ensuring consistent compliant delivery of ICBC 's policies and procedures.

As a Supplier Performance Management Advisor your ability to build and maintain strong relationships and diplomacy will be essential to your success as you work with internal and external partners. Your strong written communication skills, analytic ability and critical thinking will be key to delivering strong results in your role. Your knowledge of the Health Services and Investigative industries along with the insurance industry will be critical in your role as a subject matter expert.

Position Requirements

• Minimum 2 years experience working with ICBC’s claims processes and related vendor groups.
• Minimum 2 years experience working with various stakeholders and ability to communicate analysis in a clear, concise manner and within the business context to leadership.
• In-depth understanding of relevant acts, regulations, policies, and procedures as they apply to the health care network and invoicing ICBC, including billing standards, compliance requirements, and cost-control measures.
• Ability to interact in a cross-functional environment, including stakeholders from other ICBC departments.
• Strong analytical skills to assess complex issues, identify root causes, and develop practical solutions.
• Ability to apply critical thinking and creativity to improve processes and resolve challenges.
• Demonstrated initiative in identifying opportunities, driving improvements, and following through on commitments with minimal supervision.
• Strong time management skills to accommodate multiple tasks, deliverables, and deadlines as required.
• Proficient in MS Office Suite, including intermediate skills in Excel for data analysis and reporting (e.g., pivot tables, formulas, charts). Demonstrated ability to leverage these tools to manage large datasets, prepare summarized reports, and communicate findings effectively
• Post-secondary education which includes a degree, diploma, certificate, or a combination of education and experience.

Experience with the following will be considered an asset in this role:

• Basic ability to use Tableau for data analysis and visualization.
• Experience conducting audits/billing reviews, delivering audit results, and presenting reports.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.