Employee Relations Analyst

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This is an internal ICBC job posting. External applicants will not be considered.  

Closing date: April 10, 2026

About The Position:

ICBC is seeking a detail‑oriented and analytical Employee Relations Analyst to support the Employee Relations (ER) team through data analysis, research, and operational ER support. This role plays an important part in enabling effective grievance administration, collective agreement processes, ER reporting, and continuous improvement initiatives.

Position Requirements:

Reporting to the Manager, Employee Relations, the successful candidate will:

• Provide analytical and administrative support related to the application and administration of collective agreements, grievances, and arbitration matters
• Prepare, review, and maintain confidential ER documentation, including grievance materials, investigation correspondence, discipline letters, and denial letters
• Coordinate ER administration, including tracking and processing union leave of absence requests
• Support collective bargaining activities through research, document preparation, note‑taking, and organization of bargaining materials
• Conduct research to support issue resolution, including analysis of past practice, policy interpretation, and legislative or regulatory requirements
• Collect, organize, and analyze ER data (e.g., case types, timelines, outcomes, trends) to identify insights and support operational planning
• Develop dashboards, summaries, and reports to support ER decision‑making, workload forecasting, and risk monitoring
• Act as a key resource for ER tracking tools and systems, ensuring data accuracy, consistent data entry practices, and user guidance
• Contribute to process improvement initiatives by identifying inefficiencies and supporting the development of standardized workflows, templates, and process documentation
• Maintain accurate and complete ER case records and ensure timely follow‑up to support consistent and compliant ER practices

What You Bring:

• Experience in an analytical, administrative, or coordination role within ICBC or a comparable complex organization
• Strong analytical skills, including experience working with data, spreadsheets, dashboards, and reporting tools (Excel proficiency is an asset)
• Demonstrated attention to detail and accuracy, particularly when handling confidential and sensitive information
• Strong written communication skills with the ability to prepare clear, professional correspondence and summaries
• Proven research and problem‑solving skills, with the ability to interpret information and identify trends
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Strong interpersonal and collaboration skills, with the ability to work effectively both independently and as part of a team
• Sound judgment, discretion, and professionalism

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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