Broker Relations Coordinator

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.  

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: March 11, 2026

The Broker Accounts team has two (2) exciting opportunities for the role of Broker Relations Coordinator in Burnaby and Surrey. The focus of this position is to provide technical and operational support to Broker Account Representatives, Brokers and agency staff.

This role will include:

• Troubleshooting technical problems
• Working with various stakeholders to process agency sales & transfers
• Using WebEx to support broker virtual sessions
• Supporting broker training sessions and events
• Providing technical or product training to brokers
• Preparing/analyzing reports to identify trends in broker performance
• Explaining relevant policies, procedures and agency contract requirements.
• Updating Salesforce, BID and other systems

Successful candidates will have:

• Knowledge of broker business operations, PolicyCenter, products and services, the Autoplan Agency Agreement and addendums
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment that requires ongoing prioritization of duties
• Effective communication, interpersonal and presentation skills
• The ability to conduct presentations and training to large groups of brokers
• Technical knowledge of relevant acts, regulations, corporate policies and procedures related to insurance and licensing

Interested applicants must be able to work the occasional weekend and evening hours. This position requires someone with a valid BC Driver's license as it involves occasional travel to various broker and ICBC offices throughout the Lower Mainland. 

Broker Accounts has office locations in Burnaby and Surrey.

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

 Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. 

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