Claims Contact Representative

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Position Highlights

Bring your enthusiasm and passion for customer service to our Claims Contact Centre at ICBC!
As a Claims Contact Representative, you will provide customers with information regarding a new claim or an inquiry related to an existing crash or claim, complete initial file documentation and perform other related tasks as you play a key role in the success of the contact center. High energy and excellent communication skills are a must in this diverse position.

Position Requirements

This position will commence with 4-6 weeks of 100% on-site training at the location you are hired for. After completion of training, this position will be on a Hybrid 8 model (8 days in the office per month).

To meet the challenges of this role you have:

• Exceptional customer service and strong multi-tasking skills
• The ability to thrive in a fast-paced team environment
• Flexible team working skills with strong verbal communication and telephonephone expertise
• Previous call center experience is an asset.

You are a natural critical thinker who enjoys finding solutions to problems. Previous customer service and / or call centre experience is preferred. This position requires sitting for extended periods of time and wearing a telephone headset. Candidates should possess strong analytical and organizational skills. You thrive in a busy team environment with an additional focus on efficiencies and accuracy.

Position Information

Current Hours of Operation: Monday to Friday, 8:30am to 5:00pm.
Shifts will be either 8:30am to 4:30pm or 9:00am to 5:00pm.

Claims Contact Centre locations include:

• Burnaby
• Abbotsford
• Kamloops
• Nanaimo
• Surrey - Guildford Corporate Centre
  
  
  
  

About us: 

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025  to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined: 

• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.  Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office.

Only candidates legally entitled to work in Canada will be considered for this position.

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